Privacy Policy: Answerpane: Questions & Answers (Q&A) for Confluence
Effective date: September 29, 2026
This policy explains what information the Answerpane: Questions & Answers (Q&A) for Confluence app (the "App") handles, where it goes, and how long it's kept. The App is provided by Brainstatic Threads ("we", "us").
Summary
- The App runs entirely on Atlassian Forge, Atlassian's hosted app platform. We run no servers of our own, and we can't access your Confluence content or the App's stored data.
- Questions and answers are ordinary Confluence pages and comments. Confluence stores them, and your Confluence permissions decide who sees them.
- The App never sends data outside Atlassian.
- We don't sell data, show ads, or use tracking or analytics of our own.
Information the App handles
| Information | Why | Where it's kept | How long |
|---|---|---|---|
| Questions (title, details, tags) | To run Q&A | Confluence pages and labels in the spaces your admins choose, created as the person asking | As long as the page exists |
| Answers | To run Q&A | Confluence comments on the question page, created as the person answering | As long as the comment exists |
| Question status (answered, the accepted answer, the page a question is about) | For filters, FAQs and related questions | A Confluence content property on the question page | As long as the page exists |
| Votes | To rank answers | Forge storage, one entry per voter per answer, identified by Atlassian account ID | Until the App is uninstalled |
| Q&A space settings (which spaces use Q&A, and their "Questions and answers" page) | So admins can turn Q&A on per space | Forge storage | Until an admin removes the space or the App is uninstalled |
| Exports (CSV and JSON) | So admins can take their Q&A data elsewhere | Confluence attachments on the space's "Questions and answers" page, created only when an admin exports | Until someone deletes the attachment |
| Watches | So askers are emailed when answers arrive | Confluence's own watch list: the App makes the asker watch their question | Until the person stops watching |
| Error logs | To diagnose failures | Atlassian's Forge logging. Logs record errors, never question or answer content. | Per Atlassian's log retention |
The App also receives Atlassian account IDs and site details as part of the Forge platform context. Apart from votes, it doesn't store them.
Third parties
- Atlassian hosts the App and its storage on Forge, and stores questions and answers in Confluence. Atlassian's privacy policy applies to its handling of data. Forge storage and Confluence content follow your organization's Atlassian data residency settings.
No other third parties receive data from the App.
Our access to your data
We can't browse your Confluence content or the App's Forge storage. If your administrators allow log sharing for the App (an Atlassian Administration setting), we can see the App's error logs to help with support. Admins can turn log sharing off at any time.
Security
- Questions, answers and searches run with the person's own Confluence permissions, so nobody sees a question they couldn't open as a page.
- The Answers box on a question page only reads that page, which the viewer already has open.
- Accepting an answer is limited to the person who asked and space admins.
- Only Confluence administrators can change which spaces use Q&A or export data.
Deleting data
- Questions and answers: delete the page or comment in Confluence as usual.
- Space settings: removed when an admin removes the space. The space's questions stay as normal pages.
- Votes and everything else in Forge storage: when the App is uninstalled, Atlassian removes the App's stored data under Forge's data retention practices.
Your rights
Depending on where you live, you may have rights to access, correct or delete personal data. Your questions and answers are Confluence content that you or your administrators can edit or delete directly. The only personal data the App keeps in its own storage is your account ID next to each vote you cast. For help, contact us at support@brainstaticthreads.com.
Data Processing Addendum
For customers subject to the GDPR or UK GDPR, our Data Processing Addendum sets out our obligations as a processor.
Children
The App is a business tool and isn't directed at children under 16.
Changes
We'll post updates to this policy at https://brainstaticthreads.com/answerpane/privacy/ and change the effective date above. Significant changes will also be noted in the App's Marketplace release notes.
Contact
Brainstatic Threads support@brainstaticthreads.com